Frequently Asked Questions
Everything you need to know about your next adventure with Camel Outdoor.
How long does shipping take for international orders?
International shipping typically takes 7 to 14 business days depending on your location and local customs processing times.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unworn and unused items. Please ensure all original tags are attached and the gear is in its original packaging.
How do I determine the right size for my hiking boots?
We recommend measuring your foot in centimeters and referring to our detailed size chart. For hiking boots, many customers prefer a half-size larger to accommodate thicker socks.
Are your jackets fully waterproof or just water-resistant?
Product specifications vary. Our professional-grade rain shells are fully waterproof with taped seams, while our light windbreakers are treated with a water-resistant DWR coating.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track the status of my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.